Hospitals shine light on mistakes by publicly saying: 'We're sorry' ... American Medical News

AMNews: Aug. 11, 2008. Hospitals shine light on mistakes by publicly saying: 'We're sorry' ... American Medical News: "These public mea culpas come on the heels of intense pressure on physicians and hospitals to improve patient safety and transparency, admit mistakes to patients and apologize when things go wrong. While apology and disclosure is still far from the norm, experts say, it is becoming more common as a majority of states now protect expressions of empathy, regret and apology from admissibility in court."/.../