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Video consultations in primary and specialist care during the covid-19 pandemic and beyond
BMJ 2020; 371 doi: https://doi.org/10.1136/bmj.m3945 (Published 20 October 2020)
Cite this as: BMJ 2020;371:m3945
Practice Practice Pointer
Video consultations in primary and specialist care during the covid-19 pandemic and beyond
BMJ 2020; 371 doi: https://doi.org/10.1136/bmj.m3945 (Published 20 October 2020)
Cite this as: BMJ 2020;371:m3945
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Josip Car, director1 2, Gerald Choon-Huat Koh, professor3, Pin Sym Foong, postdoctoral fellow3, C Jason Wang, director4 5
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Correspondence to J Car josip.car@ntu.edu.sg
What you need to know
Video consultations in healthcare present an approximation of face-to-face interaction and are a “visual upgrade” of widely used telephone consultations
Evidence for the effectiveness of video consultations is scarce, but points towards effectiveness, safety, and high satisfaction in patients and healthcare providers
Be prepared to switch from a video to a telephone or in-person consultation, depending on technical, patient, or clinical factors